The official IBS Housing Service is now closed. However, NAHB has approved another travel agent company called ARES to assist our IBS attendees with new hotel reservations.
For changes to an existing reservation, or to cancel your reservation; please contact your confirmed hotel directly. Please see your email confirmation for the hotel cancellation policy applicable to your reservation.
If you are looking to book a new reservation, NAHB has approved another travel agent company called ARES to assist our IBS attendees with new hotel reservations. To make reservations through ARES, you may call the Reservation Center at 1-877-300-6147 or Book Your Room Online.
Monday - Friday: 6:00 AM to 11:00 PM
Saturday: 6:00 AM to 10:00 PM
Sunday: 7:00 AM to 9:00 PM
Major Holidays 9:00 AM to 5:00 PM
Reservations Call Center hours are PST.
PLEASE NOTE! Since the IBS Housing Service is closed, all new reservation rates will be at the discretion of the hotel. The ARES Housing System is a 3rd party travel agent, therefore, any questions on hotel policies stated or payments made on the ARES website should be directed to the ARES Reservation Center or to the hotel directly.
A credit card (valid through February 2019) is required in order to secure the reservation. A deposit equal to the first night’s room and tax (13.38% - Subject to change) will be charged by the hotel to the card provided when the reservation is sent to the hotel at the end January. By providing your credit card information you are agreeing to that charge. If you do not provide a credit card, a room will not be assigned. Checks are not accepted for hotel deposits. Hotel rates include a fee for transportation to and from the convention center.
Hotel Cancellation & Modification Policy
Room cancellations received on or before Monday, January 28, 2019 will be processed without penalty. Failure to check in on your scheduled arrival day or cancellation of your hotel reservation will result in a first night's room and tax penalty. Please refer to your hotel confirmation for the specific cancellation policy at your hotel.
If you need to modify or cancel your hotel room reservation, please follow these guidelines:
January 18, 2018: Final deadline to make changes and room cancellations online. Failure to check in on your scheduled arrival day or cancel your hotel reservation could result in a first night’s room and tax penalty. Please refer to your hotel confirmation for the specific cancellation policy at your hotel.
January 19 – January 28, 2019: Please send change or cancellation requests by email to NAHB@Experient-inc.com, by fax to 301-694-5124 or by mail to: NAHB International Builders' Show, Registration and Housing Office, c/o Experient, 5202 President’s Court, Suite G100, Frederick MD 21703
January 29, 2019 – January 31, 2019: No cancellations or modifications may be made during this time. All hotel reservations are being processed and transferred to the hotels. The hotel will charge a first night's room and tax deposit to your card upon receiving your reservation.
Commencing February 1, 2019: You must contact the hotel directly to cancel or modify room reservations. Failure to cancel in accordance with the cancellation policy printed on your confirmation will result in the forfeiture of your entire deposit. Under no circumstances will NAHB be responsible for refunding or returning a processing fee or room deposit for a canceled room reservation nor will NAHB be responsible for any damages from a failure to cancel a reservation.
February 4, 2019: Hotel confirmation numbers will be sent to all those who have hotel reservations.